Job scheduling and dispatch software for field service management.
Replace manual scheduling with job scheduling software that works. Ctrack is a field service dispatch software platform that gives your field staff instant dispatch via mobile app. Schedule jobs with drag and drop scheduling, automate SMS notifications and job reminders to improve customer experience with accurate ETAs.
Trusted by leading Australian fleets
Manual scheduling slows down field service businesses
Phone-based job allocation wastes travel time, creates confusion for field workers, and leaves customers waiting. Your field service management needs scheduling software to streamline operations and dispatch it to the closest available staff member for urgent jobs.
Phone-based dispatch delays
Every job allocation requires a phone call. Field workers miss calls between jobs, creating bottlenecks that reduce daily stops and frustrate dispatch teams. Job allocation windows get missed when you rely on phone calls.
No real-time visibility
Dispatch has no idea which jobs are complete, in progress, or delayed. This creates constant status update calls that interrupt drivers and slow down operations.
Missed appointments
Without accurate ETAs, customers wait around all day or miss their window entirely. This damages your reputation and creates rework for your team.
Field service dispatch software with mobile app and instant dispatch
Ctrack job dispatch software automates job allocation and gives field staff everything they need on their mobile app. Manage your staff schedules and job information with our field service management software to streamline field service operations, win more jobs, and improve customer satisfaction.
Digital job cards with up-to-date job information
Field teams receive all job details instantly on the mobile field service app: customer info, address, service requirements, and priority. Service professionals accept or update status with one tap to receive all job information in real-time.
- Push notifications for new jobs
- Attachments and special instructions
- Photo capture and notes
Mobile app for field service teams
Your field service teams get schedules and job details, navigation, and compliance tools in one app. They complete pre-start checks, accept jobs, and update status without switching between systems. Staff can enter their timesheets on the mobile app too.
- One-tap navigation to next job
- Offline mode for remote areas
- Electronic signatures and forms
Real-time status updates
Dispatch sees job status change in real-time: allocated, en route, arrived, in progress, complete. No more calling drivers for updates.
- Automatic geofence arrival detection
- Dashboard view of all active jobs
- Alerts for delays and exceptions
SMS notification and customer ETAs
Give customers accurate arrival times based on live GPS tracking location and traffic conditions. Automated customer notifications via SMS update customers when the driver is 15 minutes away for excellent customer service.
- Live tracking link for customers
- Automated SMS notifications
- ETA updates as conditions change
Drag and drop job scheduling with calendar integration
From job creation to job completion, Ctrack field service dispatch software automates the entire workflow. Drag and drop jobs to staff on the calendar, use instant dispatch via notification, and manage jobs through to invoice with real-time calendar integration including Google Calendar sync.
Create job
Dispatch creates a job in Ctrack with customer details, address, and service requirements. Set priority and job allocation windows for scheduling.
Assign driver
Allocate jobs to staff using the nearest available driver. Ctrack sends a push notification with all job details and navigation for instant dispatch.
Track progress
Watch real-time status updates as driver accepts, travels, arrives, and completes the job. Get automatic ETA updates and job reminders for timely service.
Capture proof
Driver captures photos, notes, and customer signature. Job details sync to Ctrack for invoice generation and records. Complete job completion data flows to your accounting software.
Job management and invoice automation for field service teams
Research from leading fleet industry studies shows field service management software with GPS tracking and job scheduling software increases daily stops and reduces travel time per job. Grow your business with better service teams efficiency and FSM software that delivers results.
Average stops increase from 10 to 18 per day with telematics and automated dispatch systems.
Miles per stop drop from 16 to 8.5 with optimized routing and real-time visibility.
Fleet management systems improve overall productivity by 10-15% across operations (Frost & Sullivan).
What this means for your fleet
Each driver handles 6-8 additional stops per day without working longer hours.
Reduce unnecessary miles and fuel consumption with better job allocation.
Drivers finish their routes on time without phone delays and inefficient routing.
Accurate ETAs and real-time updates reduce complaints and missed appointments.
Results vary based on fleet size, industry, and implementation. Individual results may differ.
The Ctrack Advantage
One platform. Three pillars. Complete fleet intelligence.
Predict
Foresight that keeps your fleet moving. Anticipate maintenance, optimise routes, and reduce costs before issues arise.
Protect
AI-powered safety without surveillance. Real-time fatigue detection, driver coaching, and claims exoneration.
Comply
Built-in compliance that scales. Centralised records, audit-ready reports, and continuous regulatory alignment.
Job allocation and field service management FAQs
Common questions about job dispatch software, job scheduling, and field service solutions for service professionals looking for a management platform.
Ctrack job management software integrates with popular field service platforms and accounting software via API. Similar to Workiz field service management software, you can push jobs from your existing system into Ctrack for dispatch and tracking, then sync schedules and job completion data back for invoice generation.
If you use a CRM, ERP, or field service platform, we can set up two-way sync so job information and up-to-date job information flow automatically. For systems without API access, you can manually create jobs in the Ctrack dashboard or import via CSV. Field teams receive all job details via the mobile field service app. Does the scheduler connect to other calendars? Yes, including Google Calendar integration.
Drivers need a smartphone (Android or iOS) to run the Ctrack driver app. The app works on both company-provided devices and personal phones with driver permission. Can jobs be scheduled for longer than a day? Yes, you can schedule recurring jobs and multi-day assignments.
The app includes offline mode for areas with poor mobile coverage. Job details and forms are cached locally, then sync when the driver returns to coverage. This means field workers in remote areas can still complete and update jobs via the mobile app.
Yes, you can build custom forms with the fields your business needs. Common custom fields include equipment serial numbers, meter readings, service checklists, safety observations, and inspection points.
Forms support multiple question types: text input, dropdowns, checkboxes, photo capture, and signature fields. You can create different form templates for different job types and make certain fields mandatory.
When you create a job with a customer mobile number, Ctrack can send automated SMS updates at key milestones: job allocated, driver on the way, and arriving in 15 minutes.
Customers can also receive a tracking link showing the driver's live location on a map with an updated ETA. The system uses real-time GPS data and traffic conditions to keep ETAs accurate as conditions change.
Ctrack includes comprehensive job dispatch reports: jobs per driver, average completion time, first-time fix rate, late arrivals, and customer wait time analysis. Similar to ServiceM8 dispatch board features, you get visibility into all field service operations.
You can also run productivity reports to compare daily stops before and after implementing digital dispatch. All reports can be exported to Excel or PDF and scheduled for automatic delivery. View pricing options on our pricing page.
Basic job dispatch setup takes 1-2 weeks for a small fleet. This includes account configuration, custom form creation, driver app installation, and training for dispatch teams. Ctrack is a fleet management solution that scales with your business.
For larger fleets or complex integrations with existing systems, allow 4-6 weeks for full implementation. We provide onsite training and support during rollout to get your team up to speed quickly. The job management scheduling and quoting workflow becomes operational fast.
Yes. Drop scheduling with drag and drop functionality lets dispatchers quickly assign urgent jobs to the closest available staff member. Can I schedule recurring jobs? Absolutely. Ctrack supports recurring schedules for maintenance contracts and regular service visits.
Do you need to boost worker productivity, scheduling efficiency, or customer satisfaction? Ctrack field service platform handles all three. Can I track my technicians in real-time? Yes, with integrated GPS tracking you see exactly where field staff are at any moment.
Ready to automate your job dispatch?
See how Ctrack job dispatch software can increase your fleet's productivity by 10-15% (Frost & Sullivan). Book a demo and we'll show you the ROI for your operation.
Call 02 9429 3900 to speak with a fleet specialist
Explore Ctrack
Start with your biggest priority. Then expand into analytics, safety, and compliance as you grow.