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Expert Fleet Management Support When You Need It

Get fast, professional assistance from our 24/7 support team. Access training resources, submit tickets, and find answers in our knowledge base.

Call 1300 304 033 Submit a Ticket

Connect With Our Support Team

Multiple ways to get help. Choose the channel that works best for you.

Phone Support

Speak directly with our expert support team for immediate assistance.

1300 304 033

Email Support

Send detailed questions and receive thorough responses from our team.

Email us

Live Chat

Live chat is not currently available. In the meantime, contact us by phone or email.

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Help Portal

Access guides, tutorials, and documentation to solve issues yourself.

Browse portal

Support Hours

Monday to Friday
8:00 AM to 6:00 PM AEST
Saturday & Sunday
Closed (emergency support available)
After Hours Emergency
Critical issues: Call 1300 304 033 for on-call support

Response Times

Critical Issues 1 hour

System down, safety-critical alerts, compliance failures

High Priority 4 hours

Major feature not working, multiple users affected

Normal Priority 24 hours

General questions, minor bugs, feature requests

Low Priority 48 hours

Documentation, cosmetic issues, enhancement ideas

Knowledge Base

Find answers quickly with our comprehensive library of guides and FAQs.

Getting Started

Initial setup, onboarding guides, and first steps with Ctrack.

Fleet Tracking

Live tracking, trip replay, geofencing, and location alerts.

Compliance & EWD

Electronic work diary, fatigue management, and compliance reporting.

Video & Safety

Dash cams, AI cameras, driver monitoring, and incident management.

Reports & Analytics

Custom reports, scheduled reports, and dashboard configuration.

Troubleshooting

Common issues, error messages, and technical solutions.

Contact Support

Training Resources

Master your fleet management system with our training programs and video tutorials.

Live Training Sessions

Join our expert trainers for interactive webinars and live Q&A sessions. Perfect for onboarding teams and learning advanced features.

  • Weekly webinars for new users
  • Custom training for large fleets
  • Role-based training programs
Schedule training

Video Tutorials

Watch short, focused videos covering specific features and workflows. Learn at your own pace with our video library.

  • Step-by-step video guides
  • Quick tips and best practices
  • New videos added monthly
Contact us

Documentation

Detailed user guides, technical specifications, and API documentation for developers and system administrators.

  • Comprehensive user manual
  • API integration guides
  • Printable quick reference sheets
Contact us

Submit a Support Ticket

Can't find what you need? Submit a ticket and our support team will respond based on priority level.

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We'll respond within our standard timeframes based on the priority level.
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Please try again or contact us directly at 1300 304 033.

Thank you. We will be in touch.

Here is what happens next:

1

You will receive a confirmation email shortly

2

A Ctrack fleet consultant calls within 1 business day

3

You will get a tailored demo and rollout plan

Need it sooner? Call 1300 304 033
Explore Ctrack solutions while you wait →

Need Immediate Assistance?

Our 24/7 support team is ready to help you get the most from your fleet management system.

Call 1300 304 033 Contact Sales Team