Terms & Conditions

These terms and conditions govern your use of Ctrack New Zealand’s fleet management and telematics services. By subscribing to or using our services, you agree to these terms. Please read them carefully.

If you have questions about any clause, contact us before you activate your subscription.

These terms form a legally binding service agreement between you (the customer) and Ctrack New Zealand Limited (“Ctrack NZ”). They apply to all telematics services, fleet tracking software, hardware devices, and related support provided by Ctrack NZ.

Your subscription starts on the date of your order confirmation and continues for the initial term specified in your service order. After that term, your subscription renews automatically unless either party gives 30 days’ written notice of cancellation.

Ctrack NZ may update these terms by giving 30 days’ advance notice. Continued use of the services after the notice period means you accept the updated terms.

You may use Ctrack NZ services only for lawful fleet management and telematics purposes. You must not:

• Track individuals without their knowledge or consent, unless permitted by New Zealand law and your employment agreements

• Attempt to reverse-engineer, copy, or distribute Ctrack software or firmware

• Use the services to transmit unlawful or fraudulent data

• Share login credentials or allow unauthorised third parties to access your account

• Interfere with or disrupt the Ctrack platform, servers, or networks

Ctrack NZ monitors platform usage for security and service quality. Violations may result in immediate account suspension without refund.

All intellectual property in the Ctrack platform, Crystal software, firmware, hardware designs, and documentation remains the sole property of Ctrack NZ and its group companies. Your subscription grants you a limited, non-exclusive, non-transferable licence to access and use the services for your business operations.

You retain ownership of your fleet data. By using the services, you grant Ctrack NZ a licence to process your data for the purpose of providing and improving the services. We do not sell your data to third parties. Our Privacy Policy explains how we handle your information.

You may not use any Ctrack trademark, logo, or brand asset without prior written consent.

Fees are charged in New Zealand dollars (NZD) as set out in your service order. Payment is due within 14 days of invoice unless your order specifies otherwise.

Overdue accounts attract interest at 2% per month on the outstanding balance. Ctrack NZ may suspend access to the services if your account remains unpaid for more than 30 days.

Fees are reviewed annually. We will notify you of any price changes at least 30 days before they take effect. If you do not accept the new pricing, you may terminate your subscription before the new rates apply.

Hardware purchase prices are separate from subscription fees. Hardware ownership transfers to you on full payment.

To the maximum extent permitted by New Zealand law, Ctrack NZ’s total liability to you for any claim arising from these terms or your use of the services is limited to the fees you paid in the 12 months before the claim.

Ctrack NZ is not liable for:

• Indirect, consequential, or economic loss

• Loss of data or profits from service interruptions

• Failures caused by third-party networks, connectivity issues, or devices outside our control

• Business decisions made on the basis of data from the services

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 may give you rights that these terms cannot exclude. Nothing in these terms limits any statutory rights you hold under New Zealand consumer law.

Either party may terminate the service agreement by giving 30 days’ written notice. Early termination during a fixed initial term may incur fees for the remaining months of that term.

Ctrack NZ may suspend or terminate your services immediately if:

• You breach these terms and fail to remedy the breach within 14 days of notice

• You enter liquidation, receivership, or a similar insolvency process

• Continued provision of services would violate applicable law

On termination, your access to the platform ceases. Ctrack NZ retains your data for 90 days after termination, during which you may request an export. After 90 days, your data is deleted from our systems.

If hardware was provided on a leased basis, return is required within 14 days of termination.

Ctrack NZ collects and processes personal data in accordance with the New Zealand Privacy Act 2020. Our Privacy Policy explains what data we collect, how we use it, and your rights as a data subject.

You are responsible for informing your drivers and staff about data collection in accordance with the Privacy Act 2020 and the Health and Safety at Work Act 2015.

These terms are governed by the laws of New Zealand. New Zealand courts have exclusive jurisdiction over any dispute arising from these terms.

Ctrack New Zealand Limited is incorporated in New Zealand and operates subject to New Zealand commercial and consumer law.

If a dispute arises from these terms or your use of the services, both parties agree to first attempt resolution through direct negotiation in good faith.

If negotiation does not resolve the dispute within 20 business days, either party may refer the matter to a New Zealand court of competent jurisdiction or agree to mediation.

For general queries or concerns before a dispute escalates, contact us.