Managing small businesses and their related fleets can be tricky as often this size of the business does not warrant a dedicated fleet controller. What generally happens in a small business is that these tasks are often absorbed by regular administration staff. Although this might seem like a good idea at the time, the effective management of fleets and the monitoring of all the variables and data is a complex task that requires someone with the correct training if you want to get the most out of your fleet.
Ctrack can help any business big or small take the guesswork out of running fleets. Realtime, weekly or monthly reports analyse the data and highlight to customers where an action or decision needs to be made, whether it is regarding driver behaviour, route optimisation or vehicle maintenance.
The satisfaction of our clients is central to the way business at Ctrack is done and to ensure the best customer experience in all areas of their business, Ctrack has adopted a number of products and strategies,” says Hein Jordt, Managing Director of Ctrack SA.
Ctrack’s Bureau Service is just one of these strategies and is the full outsourcing of fleet control room activities, backed by highly proficient hindsight, insight and foresight data analytics and reporting.
Ctrack’s Central Support Centre is split into smaller departments, meaning that clients benefit from the best possible services in our Bureau, Fleet and Technical Support divisions.
Dedicated fleet controllers meticulously monitor vehicle movements, incidents, alerts and alarms from our Central Support Centre, which operates 24/7, and provide real-time support to optimise fleet operations.
Highly experienced fleet consultants interrogate and interpret vehicle data to provide the insights and actions needed for future cost reductions and operational improvements. By outsourcing these tasks, you save on cost and are able to focus on your core business.
Bureau agents are skilled in investigating and interpreting alarms or the combination of alarms in order to act swiftly. And they are able to distinguish between primary and secondary alarms for enhanced client safety.
Regular training of Ctrack staff ensures that customers receive the best possible service and response times. Empowered with knowledge, our agents respond appropriately to recovery activations or medical emergencies.
“Data has become one of the most valuable assets worldwide and protecting data is big business. At Ctrack strict security measures are also in place, we do not give out personal information to anyone, and our client’s movements and personal information are always secured,” said Jordt.
Furthermore, Ctrack employees are subject to regular security screening to ensure that your assets and personal safety are never compromised. Our agents are also subject to daily, weekly and monthly quality checks.
Ctrack has mastered the art of reducing risks, through accurate alarm monitoring and quick recovery response, nationally and across borders. There is always direct and continuous feedback between Ctrack agents, recovery teams and you, the client.
Ctrack’s bureau service ensures a tailor-made solution to the unique needs of each business as it is adapted to suit the operational needs of each client and is supported by a thorough service level agreement.
“Investing in tracking and fleet management systems might seem like a big expense for a small business, but the savings and overall Return Of Investment will quickly prove their worth,” added Jordt.
Among the benefits of running a fleet as effectively as possible with a partner like Ctrack includes improved efficiency, less downtime, cost-saving, peace of mind, and safety and security of goods and personnel.
Outsourcing these tasks to Ctrack also means less staff costs and the ability to easily scale up your fleet and fleet management as and when your business grows.
Outsource your fleet to Ctrack Fleet
Ctrack Fleet includes 24/7/365 fleet monitoring, emergency response and the provision of panic and tamper alarms, as well as the support of certain operational requests with a service level agreement Ctrack monitors driver behaviour and will use this data to optimise travel routes. We also provide vehicle immobilisation, stolen vehicle services and bodyguard or vehicle escorting duties if and when needed.
Ctrack Fleet is designed to ensure continued uptime, client support and assistance while taking full advantage of the Ctrack Fleet Management solution.
With dedicated fleet controllers for your entire fleet, we can provide daily or weekly reports based on your profile requirements. We can add fleet management analytics, that will support you in dealing with the essential elements of Fleet Management guidelines.
Ctrack Technical Support
The Ctrack Technical Support in our back-end consists of dedicated staff who are responsible for vehicle and driver setups and the creation of vehicle profiles and business groups. This team creates cost centres, performs unit testing, schedules reports and sets up and manages message forwarding.
In addition, Ctrack Technical Support provides software usernames and passwords, handles technical and software queries, sets up points of interest, geo zones, waypoints and no-go areas with appropriate alarms.
By utilizing the best software available, combined with a full back up system in case of GPS signal jamming, we are able to provide total peace of mind. Since we actively monitor rollover and severe G-forces, our agents are able to determine when an accident occurs and can react by dispatching emergency services, should you be unable to.
And because Ctrack has 24/7/365 access to EVAC24, our clients can rest assured that all it takes is a phone call to dispatch the closest ambulance and have your employee taken to the most appropriate hospital for treatment.
All of these services can be made visible on mobile devices and computers online, with Ctrack Mobi Driver Mobi, and our Online software platform. Ctrack’s Central Support Centre and Bureau Service options mean your most precious assets remain Always Visible!