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m2m-number-change

14 Digit M2M Number Migration

Following a recent ruling by the Independent Communications Authority of South Africa (ICASA), Ctrack customers’ vehicle tracking numbers will be changing from 10 digits to a completely new 14 digit machine-to-machine (M2M) number. The industry is having to move to 14 digit numbers in order to accommodate future growth, given the limitations on the existing number range.

The rollout is expected to happen across South Africa in the coming months. All numbers must be migrated by 24 March, 2017.

A new vehicle tracking number will automatically be allocated to you and updated on our system. Our web based tracking applications, Ctrack Online and Ctrack Mobi, will operate as normal, giving you uninterrupted service and full visibility of your vehicle(s). We will advise you of your new cellular tracking number, with prefixes 096, 097 or 098, once the migration has taken place.

Please replace your existing vehicle tracking number with this new number to use for your own tracking purposes, such as locating your vehicle via SMS.

Ctrack South Africa (Pty) Ltd is committed to ensuring that this transition is successful. We have provided some useful Q&A’s below and, should you still have any queries, you may send an e-mail to [email protected]. Alternatively you can contact our Call Centre on 0860 333 444 (Option 5) for Technical Support.

WHAT IS THE AIM OF THE REGULATION?
The dramatic increase in the amount of M2M devices being deployed in South Africa, as well as the expected growth in the market, has made it necessary to create a dedicated number range in order to free up numbers in the traditional voice and data number ranges.

HOW WILL THE CHANGE HAPPEN?

On the date of migration, you will automatically be allocated a completely new, randomly selected dedicated 14 digit number with prefixes 096, 097 and 098 (see example to the right):

WILL I NEED TO DO ANYTHING?

No, there will be no action required by you. Your new vehicle tracking number will automatically be updated on our system, and we will advise you of your new number once the migration has taken place.

WILL THERE BE ANY INTERRUPTION TO MY TRACKING SERVICE?

No. Our web based tracking systems, Ctrack Online and Ctrack Mobi, will operate as normal, giving you uninterrupted service and full visibility of your vehicle.

WILL I HAVE TO PAY ANYTHING?

No, there will be no costs to you as a result of this change.

WILL MY SIM CARD NEED TO BE REPLACED?

No, you SIM card will not need to be replaced.

WILL THERE BE ANY DOWNTIME EXPERIENCED WHEN THE NUMBERS ARE MIGRATED?

No downtime should be experienced. The process is closely monitored to pick up unforeseen problems as early as possible.

IF YOU ARE A FLEET OWNER:

WILL THERE BE ANY DOWNTIME EXPERIENCED WHEN THE NUMBERS ARE MIGRATED?

If you manage your own account and wish to do the migration yourself, please provide Ctrack with a complete list of your old and new vehicle tracking numbers. Alternatively, you can authorise Ctrack to manage the migration on your behalf. Please contact your Ctrack Account Manager for assistance in this regard.

If you run a stand-alone Ctrack MaXx V2.32 or earlier installation, or a Ctrack5 installation, it will need to be upgraded to the latest MaXx release. Your Ctrack Account Manager will notify you in due course to arrange a site visit to do the upgrade.

WHAT MUST I DO IF CTRACK MANAGES MY ACCOUNT?

If Ctrack manages your account, a new vehicle tracking number will automatically be allocated to you and updated on our system. We will advise you via e-mail of your new number once the migration has taken place.